We offer a variety of services for call center and discounted call service with best levels of uptime, reliability and customer service. With call center facility set up, you can process thousands of call attempts per second using a separate rate table which suits your company's budget. Please contact us if you have inquiries, our customer representatives and engineers will be happy to assist you. After registering an account with VoIP, do inform our support team and we will optimize your account for call center traffic.
For heavy usage, our call center VoIP PBX are able to support up to 4 PSTN lines.
A customer makes a call using his landline or mobile phone.
The call reaches your incoming line DID number which is a registered landline phone number from any country.
Our AlienVoIP server will re-route the call to the IP PBX in your company voip call center. The destination (your company/call center) can be in any country worldwide.
The customer will be directed through IVR (Interactive Voice Recorder) to input their preferred service (e.g. account information, customer service, etc.)
Your company’s call center makes an outgoing call.
When you hear the word ‘Connecting’, it indicates that you are connected to our AlienVoIP Server.
Our AlienVoIP will route your outgoing call to the destination (Customer’s Landline OR Customer’s Mobile).
When you hear the common dial tone, it indicates that you are connected to the destination number. The destination can be in any country worldwide.