iwsapp WhatsApp Business API

WhatsApp Business API for customer messaging, OTP and automation

iwsapp adds WhatsApp Business API capability to the PBX Singapore communication stack, supporting business messaging, template messages, rich media, OTP/TAC verification, transactional alerts, marketing campaigns, AI chatbot and multi-agent customer support workflows.

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WhatsApp platform

Business messaging features from iwsapp

Use WhatsApp Business API for approved, scalable customer communication while keeping PBX Singapore focused on business communication across voice, messaging and customer engagement.

WhatsApp Business API

Send approved business messages at scale with template management and rich media support.

OTP / TAC Verification

Support authentication messages for login, verification, account registration and password reset workflows.

Transactional Alerts

Send order updates, payment alerts, appointment reminders, invoices and service notifications.

Multi-Agent Inbox

Let teams manage customer conversations from a shared business messaging workflow.

Message categories

Support common WhatsApp business message types

WhatsApp Business API can be used for marketing messages to opted-in contacts, utility messages for customer updates, authentication messages such as OTP/TAC, and service conversations for customer support.

Marketing

Promotions, product launches and campaign updates for opted-in customers.

Utility

Order confirmations, reminders, payment alerts and service updates.

Authentication

OTP, TAC, two-factor verification and password reset messages.

Service

Inbound support conversations with chatbot or live agent assistance.

Who We Are

Founded in 2008 in Kuala Lumpur, Malaysia, WebASP Sdn. Bhd. is a licensed Application Service Provider (ASP) specializing in innovative VoIP solutions under the AlienVoIP brand.

Why Choose Us?

Reliability

Minimized downtime and exceptional performance

Scalability

Solutions that grow with your business

Cost Savings

Affordable, feature-rich communication systems

Our Focus: Cloud PBX Services

We specialize in delivering robust Cloud PBX solutions that integrate seamlessly with your business operations, offering unparalleled flexibility, scalability, and cost efficiency.

Our Locations

We provide dedicated support from our offices in Penang, Kuala Lumpur, and Johor Bahru, and cater to Singapore-based businesses via our Johor Bahru location.

Kuala Lumpur

Headquarters

Penang

Northern Region Office

Johor Bahru

Southern Region & Singapore Support

AlienVoIP VoIP Server

Leading VoIP service provider in Malaysia since 2007

AlienVoIP is a leading VoIP service provider in Malaysia, proudly serving businesses and homes since 2007. We offer cost-effective VoIP solutions with local and international call rates charged in 30-second blocks.

Why Choose AlienVoIP?

High-speed VoIP services for home and business
Seamless integration with existing internet lines
Cost savings with efficient 30-second billing blocks

PBX & Hardware Support

Compatible with Asterisk, FreePBX, Yeastar, MyPBX, and hybrid PBX
Offers SIP trunking and IP-PBX maintenance
Supplies IP-PBX hardware, IP phones, call center headsets

Mobile & Softphone Access

Enjoy the flexibility of Mobile VoIP with compatibility across multiple platforms:

Mobile Platforms

Android: 3CX, Nimbuzz, Zoiper
iOS: Media5-Fone, Nimbuzz
Symbian: Fring, Nimbuzz

Softphone Apps

Adore, Express Talk
Mia Phone, Qutecom
X-Lite, and more

Still using a PDA or feature phone? Use our J2ME Callback service.

VoIP Features

AlienVoIP is developed to make your dialing experience simpler than ever. Our VoIP system supports both prepaid and postpaid customers, offering a comprehensive set of features:

Account Management

Show balance and expenditure
Payment history tracking
Call logs per account
Prepaid balance reminder
Web-based call logs

Calling Features

Local and long-distance dialing
Free in-network calling
30-second call blocks
Caller ID display
Call forwarding
DID number support

Advanced Features

Online payment and reload
Rate tables in preferred currency
Audit trail with IP tracking
Time-based call forwarding
Unlimited trunk management
And more!

WebASP Sdn Bhd (a wholly owned subsidiary of MobiWeb Sdn Bhd) holds an ASP (Application Service Provider) license under the Communications and Multimedia Act 1998 for legal provision of VoIP services in Malaysia.