Connect your WhatsApp Business number to an AI chatbot trained on your approved knowledge base. Routine questions can be answered instantly, while complex conversations can be handed over to a live agent with the chat history intact.
The chatbot workflow is designed for customer service teams that want faster first replies without removing human control for complex enquiries.
AI replies from approved Q&A and business information, keeping answers consistent.
Handle routine questions after hours, during busy periods and outside office coverage.
Forward complex, sensitive or account-specific conversations to a human agent.
Agents can review previous AI replies before continuing the same WhatsApp thread.
Use AI-only for routine after-hours support, AI plus forwarding when agents need to monitor conversations, or agent-only mode for VIP and high-touch customer service.
Automated replies for common questions.
AI responds first, then alerts an agent.
Human team handles all replies.
Agents can respond from mobile workflows where supported.
Talk to our team about Cloud PBX, Hosted PBX, SIP trunking, IP phones, and business VoIP solutions for your office or multi-branch setup.