What is AlienCloud PBX?
AlienCloud PBX is a cloud-hosted phone system accessible via the internet. It replaces the traditional on-premises phone system. Ideal for businesses of all sizes, whether you’re remote or in-office—you can connect with customers anytime, anywhere using just a mobile or laptop.
Caller
A user starts a call on desk phone, softphone or mobile device.
Internet
The device sends call data over the internet to our Cloud PBX.
Cloud PBX Server
Processes the request, managing forwarding, voicemail & recording.
Recipient
Routes the call via internet or PSTN to the final phone endpoint.
Specialized Cloud PBX Solutions for SMEs & Call Centers
Customized plans to fit your business needs
AlienCloud PBX SME
- Call recording, extensions, call forwarding & transfers
- Mobile & desktop apps, IP phone compatible
- Web-based management & quick setup
- Reduces operational costs
- Includes SIP trunk & DID (T&C apply)
AlienCloud PBX SCALE
- Full inbound & outbound contact-center capabilities
- Advanced CRM integration & analytics
- Multi-layered IVR & event notifications
- Multiple SIP trunks on single platform
- SIP trunk subscription required (T&C apply)
AlienCloud PBX SME Plan Tiers
SME-4
SGD 39/mo- Up to 4 Extensions
- 1 DID (1 Incoming Channel)
- 2 Concurrent Calls
- 300 Min Outbound
- 300 MB Recording
- 1 Mo Advance Deposit
SME-8
SGD 59/mo- Up to 8 Extensions
- 1 DID (2 Channels)
- 4 Concurrent Calls
- 500 Min Outbound
- 300 MB Recording
- 1 Mo Advance Deposit
SME-16
SGD 79/mo- Up to 16 Extensions
- 1 DID (4 Channels)
- 8 Concurrent Calls
- 500 Min Outbound
- 300 MB Recording
- 1 Mo Advance Deposit
SME-24
SGD 89/mo- Up to 24 Extensions
- 1 DID (4 Channels)
- 12 Concurrent Calls
- 500 Min Outbound
- 300 MB Recording
- 1 Mo Advance Deposit
Terms & Conditions
- Subject to 6% SST
- One-time activation SGD 39 (remote setup & training included)
- On-site setup/training subject to service charges
- DID assigned randomly & subject to approval
- Business registration, ID/passport & address verification required
- Additional DID/inbound channel: SGD 3.9/mo
- Free minutes apply to Malaysia Mobile & Nationwide only
- Excess outbound calls charged separately (SGD 0.029/min)
- IDD charges apply separately
- Extra 1 GB recording storage: SGD 19/mo
AlienCloud PBX SCALE Plan Tiers
SCALE-10
SGD 49/mo- 10 Extensions
- 4 Concurrent Calls
- 500 Min Recording
SCALE-20
SGD 79/mo- 20 Extensions
- 8 Concurrent Calls
- 500 Min Recording
SCALE-30
SGD 109/mo- 30 Extensions
- 12 Concurrent Calls
- 500 Min Recording
SCALE-40
SGD 139/mo- 40 Extensions
- 16 Concurrent Calls
- 500 Min Recording
Additional Features
- Complete inbound call-center solution
- Operator panel & wallboard
- Insightful call reports (graphs/charts)
- Linkus Chat & UC clients (Web, Windows, Mac, iOS, Android)
Terms & Conditions
- Subject to 8% SST
- Minimum 12-month advance subscription
- One-time activation SGD 109 (remote setup & training included)
- On-site setup/training subject to service charges
- DID assigned randomly & subject to approval
- Business registration, ID/passport & address verification required
- Free minutes apply to Malaysia Mobile & Nationwide only
- IDD charges apply separately
- Additional DID/inbound channel: SGD 3.9/mo
- Extra 10 000 min recording: SGD 29/mo
- Excess outbound calls charged separately (Prepaid basis)
- Malaysia Local & Mobile: from SGD 0.029/min